Returns & refunds
14-day right of withdrawal
For online consumer purchases, you may withdraw without giving a reason within 14 calendar days after you or a person you designate, other than the carrier, receives the goods. If goods from one order arrive separately, the period starts when the last goods are received.
Notify us through the withdrawal function, contact form or an unequivocal statement posted to the address below. Sending notice before the deadline is sufficient. No return authorisation or reason is required. Send the goods back within 14 days after notifying us of your withdrawal.
Return address and shipping costs
Truescand AB, Molnbackavägen 3, 176 66 Järfälla, Sweden.
We pay return shipping costs. Include your order reference, the goods being returned and your collection address so we can arrange a prepaid label or collection. If you arrange postage yourself, keep proof of reasonable standard postage costs and request reimbursement. Also keep your tracking or posting receipt.
There is no fixed restocking fee. Pack goods and accessories securely. Original packaging helps but is not a condition of withdrawal. You may inspect goods as you would in a shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish their characteristics and functioning.
Refunds
We refund payments received, including any standard delivery charge, within 14 days after your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence that they have been returned, whichever occurs first.
Refunds use the same payment method without a refund fee unless you expressly agree otherwise. We do not require all returns to be unopened. Any statutory exception, such as genuinely personalised goods made to your specifications, applies only where relevant and clearly disclosed before purchase.
Faults and statutory consumer rights
Consumers may complain about original defects for three years from receipt under the Swedish Consumer Sales Act. Notify us within a reasonable time after discovering a fault; notification within two months is always considered timely. A voluntary manufacturer warranty does not limit these rights.
Contact us if goods are faulty, damaged or not as described. Where the legal conditions are met, repair or replacement is free, including necessary transport. In some circumstances you may be entitled to a price reduction, cancellation or other statutory compensation. These rights are separate from the right of withdrawal.